Shipping & Returns

All shipments are registered.

RIGHT TO CANCEL ORDERS

The Customer has the right to cancel the purchase made through the Website, and therefore, if he is not satisfied, he may return the Product within a maximum period of fourteen (14) calendar days from the time he has acquired possession of the item(s).

Term of exercise of the right of withdrawal: You can exercise the right of withdrawal without justification within 14 calendar days for all articles with their original packaging and without unsealing.

This period will expire 14 calendar days from the day you or an authorized third party other than the carrier receive the package with the purchased items.

If you have purchased multiple items delivered to you separately in the same order, the withdrawal period shall expire 14 calendar days from the day you or an authorised third party other than the carrier received the last of these items.

Ways to exercise the right of withdrawal: To exercise the right of withdrawal in respect of items purchased from deathriderrecords.com, the Customer must express his unequivocal decision to withdraw from the contract by contacting our Customer Service Department where he will be informed of the steps to be taken, or through the email account info@deathriderrecords.com to unequivocally express his decision to withdraw from the contract.

Without prejudice to the above, you may also choose to exercise your right of withdrawal by completing and sending electronically to the email account indicated above, the model withdrawal form detailed below.

The right of withdrawal shall be deemed to have been exercised within the time limit if the Customer has sent notice of the exercise of this right before the end of the relevant time limit, in the terms indicated above.

Consequences of Withdrawal: In case of exercising the right of withdrawal, all payments received from the Customer, including delivery charges, will be refunded, unless the Customer has chosen a different delivery option from that offered by deathriderrecords.com, in which case no refund will be made for any additional costs incurred as a result. The Customer shall return the goods subject to withdrawal without undue delay and in any event no later than 14 calendar days from the date on which his decision to withdraw is communicated.

The refund of the amount corresponding to the withdrawal shall be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods subject to withdrawal have been received in advance, otherwise, payment may be withheld until receipt of the said goods or until the Customer provides proof of the return of the same, depending on which condition is met first.

We will proceed to make such refund using the same means of payment as the purchase was paid for without the Customer incurring any costs as a result of the refund, except for the costs of returning the item. In all cases, the items to be returned must be in perfect condition and sealed and in their original packaging. If this is not the case, the withdrawal cannot be exercised since the articles are subject to copying.

The right of withdrawal shall not apply:

a. The provision of services, once the service has been fully executed.
b. The supply of goods or services made to the Customer’s specifications or clearly customized.
c. The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
d. The supply of sound recordings or sealed videos or software that have been unsealed by the Customer after delivery.
e. The provision of digital content (not provided on a physical medium) when performance has already begun. The Customer expressly acknowledges that once the digital download has begun, he or she will lose the right of withdrawal.
f. Any other good or service covered by art. 103 of RDL 1/2007, of 16 November.

The direct costs arising from the return of the items subject to withdrawal shall be borne by the Customer. Shipment must be made to the following address:

deathriderrecords.com
Travesía Rodil 23, 2ºA
20013 San Sebastián (Spain)

Withdrawal model

To the attention of (name, full address, fax and e-mail address).

It hereby gives you